STORE ADDRESS – DESH MAHESHWARI, first floor, Sab Mall, Sector-27 , Noida
NEAREST LANDMARK – Sector 18 metro station, Also right opposite to Max Hospital Noida
STORE TIMINGS – We are open on all days (except Tuesdays) 10am -7.30pm. Tuesdays remains Closed.
Domestic shipping – Yes , we are shipping pan India. There are various shipping services we let our customers know. Usually it takes about 3-5 days for the couriers to reach anywhere in India. However we do have options of expedited deliveries. It is always better to discuss with our concerned team person before your order dispatch.
International Shipping – Yes we are shipping internationally as well via various companies. The transit times vary from 4 days to 10 days depending upon the service you choose (priority or economy services)
All the shipping prices depend on the weight and quantity of the packages and the same are conveyed to you.
Express/ Faster Shipping – We do have express/ expedited/ faster shipping services , however we always request the customer to inform/convey us for the same beforehand.
Same Day delivery Delhi/NCR – For Delhi/NCR regions we offer same day delivery service as well. These orders are usually delivered within few hours. The shipping rates are different for such services but very much possible.
Order tracking – Post shipping the order, the customers are made aware of the tracking number/Tracking details of their package. So, you do not need to worry over this.
Customising jewellery – We hold a vast variety of hand-beaded jewellery for you to select from. However if you wish some customisations- we very much welcome it. Customisations could mean alterations of length of the necklaces, number of layers you wish to have, the type of patterns you wish to have with our beads available.
Many, a times, customers come with their diamond/gold pendants or jewellery to pair them up with our gemstone strands.
Redesigning old jewellery or making a fresh one- everything is possible with us. The beads/the patterns- we love working on it with you.
However one must realise since it is a hand-work- it would involve time. Hence it is always advisable you call us once before coming. We always let you know the availability of our karigars and the time it would take.
Customising Gemstone Artifacts/ Articles – We keep working on various projects for giftings for occasions, ceremonies and other purposes. The customisations are always possible. However when it comes to real stones it would involve time and cannot be just 2 days process. Everything is conveyed to you beforehand from the process, the stones till the time it will be made available to you.
However for any of our gemstone articles (other than jewellery) we accept only bulk orders.
It is always better you get in touch with us for any doubts and requirements.
REPAIRS – For all the gemstone strands or any beaded jewellery bought from us, we definitely do repairs. Repairs are only restricted to the items purchased from us. We do not repair any items purchased elsewhere.
For any other gemstone articles/ items like balls, pyramids, geodes, turtles etc, if broken , we cannot mend them since they go through a long process of making.
Returns of the crystals/gems purchased – No, our product line does not guarantee you returns. However, we take returns, only in the case when our product was defective/broken since the beginning. We look into the issue and accept returns. Products once approved and bought cannot be returned.
Exchanging the crystals/gems purchased -Many a times people gift gemstone jewellery from us on various occasions to people. The gifted item may or may not be as per the person’s preferences. We do give them an opportunity to get the purchase exchanged. However exchanges are only acceptable within 15 days of purchase. No returns / No exchanges after 15 days of purchase.
VARIATION IN PRICINGS – We often come across this question why are the pricings varying? For this we must understand we are in a handmade products which also happen to be naturally procured from the world.
All gemstones are different and come from different parts of the world. The pricing of gemstones are generally done on many quality parameters such as cut, colour, clarity and carat/weight of the gemstones. Each gemstone could have various qualities thus the variations occur.
We make sure we make available all gemstones and healing crystals for all price ranges. This is the reason, we have a wide variety of stones and various prices to fit all needs from basic to premium luxury quality.
BULK/WHOLESALE PRICINGS – Yes we do work on the bulk/wholesale pricings for individuals or companies. This is usually dependent on the kind of product range they are purchasing. We always appreciate a proper discussion when it comes to bulk/wholesale purchase. We will always like you to have a good deal 😊
BASICS – Please do not spray any chemical, deodrants, perfumes etc directly on the gemstones. Some gemstones are really fragile and such chemicals may harm their lustre, sheen or even the skin (surface) of the stone.
It is always advised that you open the clasp and then wear the beaded jewellery. Excessive pulling off the elastic or the thread may lead to its breakage. Continous usage in water (eg wearing while bathing) may cause the thread to become weak. It is always better you remove them that time.
Raw gemstones/crystals can be cleaned with any light oil. It cleans off the dust and also brings in the shine of the gemstone.
When you have a lot of gemstone strands together. Some stones might rub against each other and damage the gem. Kindly keep them in between cloth or wrapping paper/pouch.
SAFE TO KEEP IN THE PACKAGING WE PROVIDE – Definitely you can keep them in it. Our hard bound boxes are perfectly made to store your crystals safely.However we have different packing cases for different products. So, just in case, you have a velvet case kindly see the gemstones are not in direct contact with it. It is always advisable that you wrap them up in a cotton cloth and then keep them in the case. Velvets are sometimes not apt for gemstones like Pearls, Malachite, Lapis lazuli etc
SWEATY NECK? – You are not the only one with this. You must keep alternating your jewellery each day and give the time for the sweat to dry out from the gemstone. Better option is to clean them with a dry cloth. This will maintain its shine, color and quality.
Do we need to charge the gems/crystals? How to ? – Gemstones& crystals are completely natural. You purchased a gemstone/healing crystal since it chose you. Crystals always choose you. The best you can do to charge your stones or make them work efficiently is to keep washing them once in every 10-15 days. Keeping them in sunlight will re-energize them.
What if a gemstone/healing crystal breaks? -When any gemstone/healing crystal breaks in pieces, it is advisable you bury them under the ground. It absorbs all your negativity and hence should not be used further. Sometimes these crystals/gems even vanish from your area.
Everyone in the house keeps touching these crystals? -It is always said and advised that the crystals must be used, washed, meditated and touched by the person for whom it is taken or the keeper of these crystals/gems. Many people touching the same gem would disturb the energy/aura of the gemstone.
Do you sell in bulk/wholesale? -Yes, majority of our customers are crystal healers, reiki healing, therapists, spiritual guides and yogis. Many other customers do their own gemstone businesses in India as well as abroad. We definitely sell in bulk and at wholesale prices. All you need to do is get in touch with us.
I have a little less knowledge about this business of gems & crystals. Will you be able to guide us further?-We encourage people to start working their own. Yes, surely, we guide each and every reseller of ours on how to go about healing crystals and gemstone jewellery. We also educate you about various gemstones and their healing properties. All you need is passion and devotion towards your work
I buy crystals from Desh Maheshwari. Can I use their brand name to sell crystals further?-Desh Maheshwari is a registered brand. Using their name of the brand requires prior documented approvals. Failing which, might invite the legal charges to you. Only if the brand authorizes you, should you mention their name.
Privacy policy?-Desh Maheshwari respects your privacy and we take care to safeguard your information in our possession. Your preferences for use of your information is our utmost priority. We do not share our customer database (contact no., email address, address) to any third-parties and only keep them to keep on records to keep you updated with latest information about us and also to assist you with your orders.
